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FrontDesk

The City’s IT department recognized that FrontDesk could help us adapt to the new normal of COVID-19. FrontDesk is a cloud-based queue and appointment management system. It was designed to minimize wait times, improve service levels and enhance the customer experience. From September 2019 to January 2020, this solution successfully improved service delivery within the City’s Legislative Services and Building Services, respectively. Following this success, IT recognized that this tool could be used to improve service delivery across the organization. Leveraging this tool to help safely deliver services that could no longer be conducted in-person was one of the first

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Digital Mississauga Smart City

2020 Smart City Open Data Challenge

The City of Mississauga’s Smart City team hosted the very first completely virtual Smart City Open Data Challenge! In previous years, Mississauga hosted events called Tech + City or Idea Jam. Due to COVID-19, this year the Smart City Open Data Challenge replaced these events to continue to foster open data, community engagement, and research during this ‘new normal’. The SCOD Challenge took place between October 5, 2020 and October 30, 2020, bookended by a full-day virtual kick-off event on the 5th and a closing and award meeting on the 30th. To keep everyone on track, every element of the

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Working Together Mississauga Smart City

Mississauga’s New Digital Squad Helping Main Street Small Businesses “GET DIGITAL”

In a technological age that demands efficiency, creativity, accessibility and a strong customer-centred approach, the City of Mississauga unveiled its new Digital Service Squad (DSS). The DSS consists of three digital technology specialists who work with local Business Improvement Area Associations (BIAs) to support main street storefront small business owners to enhance their digital presence. This includes helping them adopt digital tools and technologies to help attract new clients and improve the way their goods and services are being marketed. The Digital Service Squad was made possible through a $50,000 grant awarded to the City by the Ontario Business Improvement

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Meeting Mississauga Smart City

Help Shape the Future of Data at Three Data Governance Events

Join us for a series of upcoming Smart City events where you can help shape the future of data at the City of Mississauga.  Participants will learn about the City’s plans for using data for city building while sharing ideas in a workshop setting and helping build our SMRTCTY data principles. What is Smart City Data and Data Governance?Date: Tuesday, September 10, 2019 Guest Speakers:Dr. Pamela Robinson, MCIP, RPP – Director and Associate Professor, School of Urban and Regional Planning, Ryerson UniversityShawn Slack, MBA, Director of Information Technology and Chief Information Officer, City of Mississauga Time: 6 to 9 p.m.

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Digital Mississauga Smart City

SMRTCTY Idea Jam 2019: Accessibility & Inclusion

Our goal is to create A Smart City For Everybody. We believe that the answers to making our city better come from all of us working together. We invite you to join us in exploring ways we can make Mississauga’s municipal government more accessible and inclusive for all of our citizens through a creative and fun idea jam. There are two parts to the event: Accessibility & Inclusion Talks – These talks will provide an overview of cutting edge technologies available to aid with Accessibility & Inclusion, and will also provide information on the City’s of Mississauga’s current initiatives in regards

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