Melanie Zakarian

Mississauga Smart City Group

Smart City Policy Community Engagement Kick-Off

October 2021 marked the start of the community engagement plan for the new Smart City Policy. Phase 2 of engagement began with two identical virtual kick-off sessions which included presentations by three industry leaders: Steve Czajka, Manager of the Smart City Program at the City of Mississauga, Dr. Ann Cavoukian, former Information and Privacy Commissioner …

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Mississauga Smart City

Mississauga is a Smart21 Community!

The City of Mississauga has been named a Smart21 Community of the Year by Intelligent Community Forum! This is the first stage in ICF’s annual Intelligent Community Awards cycle. Mississauga is now among a group of communities that are finalists vying for a Top7 Intelligent Communities of the Year spot.  Click here for more information. 


The City’s IT department recognized that FrontDesk could help us adapt to the new normal of COVID-19. FrontDesk is a cloud-based queue and appointment management system. It was designed to minimize wait times, improve service levels and enhance the customer experience. From September 2019 to January 2020, this solution successfully improved service delivery within the …

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