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Smart City Highlights

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Library drawers - data handling

Improving Data Handling

On June 9, 2021, Council approved a new Data Handling Policy. This Policy describes how data is managed by employees and third party agencies. The intention of the Policy is to protect the corporation from harm by implementing formalized rules and training around the handling of sensitive, restricted and classified information. The City is taking a phased approach over the next few years. The process will start with a human focus, dedicated to training all staff and data loss prevention. The second phase is will see a technology focus that will propose the implementation of Data Classification Tools that will

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Image of person holding computers - open by default

We Are Now Open by Default

On June 9, 2021, Council approved a revision to the City of Mississauga’s Open Data Policy. The major revision to this policy is the adoption of the six International Open Data Charter (IODC) Principles, including the principle of Open by Default.  Mississauga has been a leading municipality in the world of Open Data. Starting in 2010 Mississauga was one of the first cities in Canada to publish open data, later developing the City’s Open Data Policy in 2015. Today the City of Mississauga is ranked #8 in North America on the Open Cities Index. Taking the next steps to adopt

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People Mississauga Smart City

Smart City Policy Citizen Engagement

Following the direction from the Smart City Master Plan, the team is taking the next steps in moving the Smart City Program forward. With the intention of setting guardrails around digital in the physical realm, the team is committed to creating a Smart City Policy and we need your help!  Smart City will be launching a citizen engagement process to learn and hear from our community about what will be included in a Smart City Policy. More information is to come about how you can get involved through the engagement in the near future but for now, please take a moment

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2020 Smart City Annual Report

The Smart City Annual Report for 2020 was developed to provide an overview of Mississauga’s Smart City program and report on the progress being made through the guidance of the Smart City Master Plan. Highlighted in this annual report are the awards and certifications awarded to the City in 2020: Certified as a Smart City ISO 37122 ‘Early Adopter’ by the WCCD Awarded the title of Smart21 Intelligent Community of the Year by the Intelligent Community Forum Ranked #8 in North America in openness by the Open Cities Index Ranked #10 in North America for our Geospatial program by the

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Mississauga Smart City

Mississauga is a Smart21 Community!

The City of Mississauga has been named a Smart21 Community of the Year by Intelligent Community Forum! This is the first stage in ICF’s annual Intelligent Community Awards cycle. Mississauga is now among a group of communities that are finalists vying for a Top7 Intelligent Communities of the Year spot.  Click here for more information. 

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The City’s IT department recognized that FrontDesk could help us adapt to the new normal of COVID-19. FrontDesk is a cloud-based queue and appointment management system. It was designed to minimize wait times, improve service levels and enhance the customer experience. From September 2019 to January 2020, this solution successfully improved service delivery within the City’s Legislative Services and Building Services, respectively. Following this success, IT recognized that this tool could be used to improve service delivery across the organization. Leveraging this tool to help safely deliver services that could no longer be conducted in-person was one of the first

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